Web Based Help Desk Software

Web Based Help-desk Software



Help Desk Software - Web Based Help Desk Software offers functionality and adaptability at the same time. Should you search the web you would find some simplest software that starts working the moment you copy the CGI script in your system. These help desk software are designed in powerful languages like Perl and may be easily set up in your system. They work efficiently in Windows or Unix-based servers/systems. And, a number of these are offered free of charge.



Help Desk Software - Free help desk software: Why should you get one?



Open source free web-based help desk software are efficient and easy to operate. They offer almost all the functions and applications that you simply expect from a priced help desk software. Moreover, many of these web-based software come in more than one versions. Therefore, you have the flexibility to choose the one that is most appropriate for your business environment.



You are able to compare these software prior to making the decision. Downloading the software is easy and takes just few minutes to get completed. The majority of the vendors of free internet based help desk software present instructions with screenshots, so you are never misguided while downloading the program.



Also, you are able to play the demo version from the software before you decide to actually download the software to gauge your level of comfort.



Features of a typical internet based help desk software



1. These software are internet based so you can operate them everywhere. This is vitally important when you are managing a global or space-independent business.



2. With correspondence tracking you will see the events as sequential messages along with its status.



3. The majority of these web based help desk software offer email alert facilities.



4. You can add/delete unlimited quantity of fields for your forms.



5. You are able to customize the layout as you wish.



6. Ticket monitoring can be achieved by your employees along with your customers.



7. You can assign unlimited number of employees towards the software.



8. Add-on features like optional database, server database, file attachments, answer library (with database of common answers and questions), email-based ticket submission, translation, activation of access code etc. could be activated as and when needed. You might want to purchase these add-on features if you are paying additional charges. For instance, for advanced custom field you might want to shell out around $10 but for a MYSQL database the cost may go as much as $30.



With little payment you should consider asking the vendor to prepare a specific application for the web based help-desk software. You will find web based help desk software that offers backup/restore facilities too. Therefore, you are prepared for disasters like earthquake, flood or a virus attack. Internet based help desk software now ensures zero downtime for your business. This lets you earn more confidence of the customers.